IT Disaster Recovery:
RescueIT Service Description

One phone call to our 24 hour/365 day Emergency Hot-Line invokes the RescueIT service that delivers:

• 24 hour response by crisis managers and IT professionals
• replacement of damaged or lost IT equipment with equivalent new equipment, which is yours to keep
• installation, configuration, testing and hand-over by on-site technical experts
• relocation of equipment if your premises are unsafe, unusable or inaccessible
• removal or relocation of equipment in danger of damage or loss
• fully equipped, conveniently located, alternative office accommodation
• re-instatement of lost data, including losses resulting from viruses or malicious erasure
• relocation and/or temporary equipment in the event of telecommunications or electricity failure
• relocation and re-instatement of systems at original or replacement site, when ready
• Disaster Recovery Plan with updates and annual “desktop” review.  

When disaster strikes, we manage the re-instatement of your systems, software and data, taking responsibility for getting you up and running in the fastest possible time. This enables you and your staff to concentrate on managing your business and meeting the needs of your customers.

What disasters does Rescue IT respond to?

We respond to situations not covered by your maintenance contract:

• Loss of / damage to your IT systems due to fire, flood, theft, terrorism and other perils
• Failure of the supply of electricity to the IT systems
• Failure of any telecommunication system linked to the IT systems
• Erasure, destruction, corruption or distortion of software
• Physical loss of or damage to premises in which the IT systems are located
• Loss of access to the premises in which the IT systems are located or to the equipment itself

Disasters such as these happen every day. The response must be fast, well-rehearsed and comprehensive. To survive, you need the speed and expertise of RescueIT’s service.

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