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The Backup and Disaster
Recovery Specialists
Server Disaster Invocation
Just a few months later, they lost all their key data and the use of their main server.
They called RescueIT’s 24x7 response line and were delighted to discover that the
service was just as robust and effective as had been promised.
RW, the company’s Chief
Operating Officer, commented, “We were very impressed with the speed and efficiency
of RescueIT’s response. Because of their excellent service we were fully operational
again before our customers had even realised we had a problem.”
Furthermore all the
costs of restoring the systems and data, supplying replacement equipment and the
engineering time to install and re-
(Note: this invocation
happened before the launch
of RescueIT’s ‘hot-
Virtual Server Disaster Recovery)
When this customer, which
provides high-level marketing
services to major retailers,
arranged
IT disaster recovery
and on-line backup with
RescueIT, they had no idea
how soon they
would be
calling on the service.
services to major retailers,
arranged IT disaster recovery
and on-
RescueIT, they had no idea
how soon they would be
calling on the service.
CASE STUDY:
Desktop Disaster Invocation
One weekend thieves stole all their desktop equipment from the Birmingham depot,
so on the Monday morning they found they were unable to process new orders or track
existing shipments, which could have been disastrous for their business and reputation.
They
called RescueIT and by later that afternoon replacement PC’s had been delivered to
their premises and RescueIT’s engineers were on site installing the equipment and
re-
Once they were fully operational again, RR, the company’s Operations Director,
sent the following e-
“We would like to put on record our
complete satisfaction in the manner and the response we received from your organisation
in enabling our Company to achieve full functionality within hours (of invoking the
service).
Both your Company and your support team have demonstrated the significance
of this type of cover and we certainly feel we have received value for money.
Once
again, thank you.”
This large European freight
forwarding group has fourteen
locations around the UK.
CASE STUDY:
Premises Disaster Invocation
As there was no immediate technical solution available, they called on their Disaster
Recovery contract with RescueIT, which includes rapid re-
Less than two hours after
receiving the first call, RescueIT confirmed the location of a high quality, fully
equipped alternative office, with broadband connectivity, barely 15 minutes walk
from their existing central London office and available for their key staff to occupy
that same afternoon.
Chief Executive, PM, later commented “The speed and professionalism
of RescueIT’s response was exceptional and the location they offered us could hardly
have been more convenient. Their on-
This customer provides an internet
banking service, so when they
discovered one morning
that
they had lost internet connectivity
to their corporate offices,
they knew they
had to act quickly
to ensure their staff could
continue working.
CASE STUDY:
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